Refund policy

Return and Refund Policy 

Thank you for your support, your satisfaction with our products and service is important to us.

*Please note, we do not accept returns due to the perishable nature of food products.

If your order arrives defective or faulty, get in touch to either request a refund or replacement. A claim must be filed with Karetu Honey Limited within 7 days from receipt of goods. Contact us with details of your claim. The following options will be made available:

• Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge. 
• Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited).

To start a return or refund, you can contact us at karetuhoney.co.nz

Damages and issues
Please inspect your order upon receipt and contact us within 7 days of the receipt of goods if the item is faulty, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we have received your return claim, and will let you know if the refund was approved or not. If it is approved, you will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thanks from the team at Karetu Honey!